FAQ's - Perguntas frequentes para Utilizadores de SELF STORAGE

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ENGLISH VERSION

FAQ for self storage users
1. What is self storage?
2. Why use self storage?
3. How can I find a facility near to me?
4. How do I know I can trust them?
5. What if I want to access my stored objects at short notice?
6. How long do I have to rent the space for?
7. How much does it cost?
8. What can I store?
9. Will my possessions be safe?
10. Will my storage space be private?
11. Will I need to insure my items?
12. Is self storage only useful for big items?
13. What could happen to my goods if I fail to pay my storage bill?

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Q01 - What is self storage?
A01 - SELF STORAGE is the term applied to secure storage facilities that offer do-it-yourself storage space for members of the public and businesses. In essence it’s your own tailored secure space away from home or the business.

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Q02 - Why use self storage?
A02 -There are a number of reasons to use self storage, whether for domestic or commercial use self storage facilities offer a flexible solution.
People use self storage often when:

1. If you’re moving house and you need to temporarily store furniture
2. When you’re renovating your home and need to keep household possessions safe
3. If you’re relocating abroad and want to store your valuables during the move
4. Somewhere to put your belongings while you go off travelling
5. If you find that your hobby or sports equipment is taking over the house!
6. When you just don’t have enough space at home anymore

Many commercial companies use self storage to keep:

1. Archives and files freeing up precious and costly space in the office
2. Seasonal and excess stock
3. Trade supplies and equipment
4. Marketing, exhibition and event equipment
5. Office furniture

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Q03 - How can I find a facility near to me?
A03 - The easiest way to find a self storage facility is to click here and use the Storage Facility Locator on our website. There are currently more than 1500 self storage facilities across the UK to choose from. This is a quick and easy way to find a SSA UK member in your area.
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Q04 - How do I know I can trust them?
A04 - The SSA UK has a Membership Standard in place designed to ensure the safety and security of self storage facilities and the responsible conduct of those operating them – so when searching for a self storage location, look out for our logo.
When taking space with a self storage provider, ensure you are happy with the terms and conditions offered.
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Q05 - What if I want to access my stored objects at short notice?
A05 - Each self storage company will have different regulations regarding access – a number of facilities in the UK offer 24/7 access, while others open normal business hours.  Check the details with your preferred self storage provider before you use the facilities.
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Q06 - How long do I have to rent the space for?
A06 - Self storage units are most often used to provide medium to long term storage solutions, but some can also be used to store your possessions for less than a week.
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Q07 - How much does it cost?
A07 - Costs vary between self storage companies but are largely dependent on the size of storage unit required and the length of time you plan to use the facility.  It is worth contacting a couple of providers to find a facility that suits your budget and purpose.
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Q08 - What can I store?
A08 - You can store most items, however UK Self Storage facilities operate under British law and as such it is illegal to store objects such as firearms, illegal substances (drugs, explosives), dangerous weapons or anything else that is illegal or that could be harmful to public health. Depending on the operator and facilities being used, it is also not advised to store food stuffs and other perishable items.
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Q09 - Will my possessions be safe?
A09 -The SSA UK Membership Standard requires a site to have CCTV monitoring systems, a secure perimeter and to meet all fire and safety regulations.
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Q10 -Will my storage space be private?
A10 - Yes. Your storage unit is protected by your own padlock and only you retain the keys.
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Q11 - Will I need to insure my items?
A11 - Yes. The goods in your storage unit remain your responsibility.  You will be required to have insurance cover against loss or damage to your goods during the period of storage. Most operators will be able to offer you insurance and all will be able to assist you; it is normally the case that your home contents insurance will not cover your goods in storage. If your goods are worth storing, they should be insured!
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Q12 - Is self storage only useful for big items?
A12 - No, there are rooms and areas available for very large items as well as locker sized units for smaller items. The average unit size is roughly 7.5 square meters and 16 cubic meters.
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Q13 - what could happen to my goods if I fail to pay my storage bill?
A13 – what will happen to your goods if you fail to pay your bills is largely dependent on the contract signed between you and your self storage provider. Therefore carefully check the details, usually in small print, with your selected self storage provider before you sign the contract. This is why it is worth contacting a couple of providers to find a facility that suits your budget and purpose. And ask them this very same question.